Privacy Policy - Chelsea Man with Van

At Chelsea Man with Van, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services.

Information We Collect

We may collect and process the following types of information:

Personal Data: Includes your name, email address, phone number, and address.
Usage Data: Information about how you use our services, such as your access times and the pages you visit.
Location Data: Your location information to provide van services efficiently.
Payment Information: Details required to process your transactions securely.

How We Use Your Information

We utilize the collected information for various purposes:

Service Delivery: To provide and maintain our van services.
Customer Support: To respond to your inquiries and resolve any issues.
Improvement of Services: To understand how our services are used and to enhance user experience.
Marketing: To send you promotional materials and updates, with your consent.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: You have given clear consent for us to process your personal data for specific purposes.
Contractual Necessity: Processing is necessary for a contract we have with you.
Legal Obligations: We may process your data to comply with legal obligations.

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: Trusted third parties who assist us in operating our services.
Legal Requirements: When required by law or to protect our rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets.

Data Security

We implement strong security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security assessments.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

Your Rights

You have the following rights regarding your personal data:

Access: You can request access to your personal data.
Correction: You can request correction of inaccurate or incomplete data.
Deletion: You can request the deletion of your personal data under certain conditions.
Restriction of Processing: You can request the restriction of processing your data.
Data Portability: You can request the transfer of your data to another service.
Objection: You can object to the processing of your data for specific purposes.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand your preferences and improve our services.

Types of Cookies We Use

Essential Cookies: Necessary for the website to function properly.
Performance Cookies: Collect information on how visitors use our site.
Functional Cookies: Remember your preferences and settings.
Advertising Cookies: Used to deliver relevant advertisements.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal data from a child, we will take steps to delete such information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Effective Date

This Privacy Policy is effective as of April 27, 2024.

International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. We ensure that appropriate measures are in place to protect your data in accordance with applicable laws.

Data Breach Notification

In the event of a data breach that may compromise your personal information, we will notify you promptly and take necessary steps to mitigate the impact.

Third-Party Services

We may use third-party services to perform functions such as payment processing, data analysis, and customer service. These service providers have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

User Choices and Control

You can control how your information is collected and used by adjusting your preferences in your account settings or by contacting us directly. Additionally, you can opt-out of marketing communications at any time.

Opting Out of Communications

If you no longer wish to receive marketing emails from us, you can unsubscribe by clicking the unsubscribe link in the email or by contacting our support team.

Policy Enforcement

We take the enforcement of this Privacy Policy seriously. Violations of this policy may result in disciplinary action, including termination of services and legal action.

Feedback and Questions

We welcome your feedback and questions regarding this Privacy Policy. Please direct any inquiries to our support team.